Privacy Policy


At Comfortop, we respect your privacy and are committed to protecting the personal information you provide when visiting or making a purchase through our website.

This Privacy Policy explains what information may be collected, how it may be used, and the choices available to you regarding your personal information.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. We Value Your Privacy

We respect the privacy of our customers and take reasonable steps to protect personal information.

We do not sell or rent your personal information to third parties for their own direct marketing purposes. Information collected through our website is used primarily to process orders, provide customer service, maintain our website, improve our products and services, and communicate with you when necessary.

We only request information that is reasonably necessary to provide our services and process your orders.

2. Information We Collect

Depending on how you use our website, we may collect certain information, including:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number, when provided

  • Order and transaction information

  • Product preferences and shopping-related information

  • Information you provide when contacting customer support

  • Website usage, device, browser, and technical information

  • IP address and information collected through cookies and similar technologies

We do not intentionally collect sensitive personal information unless it is necessary for a specific service and provided lawfully.

3. Orders and Purchases

When you place an order through our website, we collect information necessary to process and fulfill your purchase.

This may include your name, billing information, shipping address, email address, telephone number, order details, and other information required to complete the transaction.

Your information may be used to:

  • Process and confirm your order

  • Arrange delivery

  • Provide order updates

  • Respond to questions or requests

  • Process returns, refunds, or exchanges

  • Prevent fraudulent or unauthorized transactions

  • Maintain appropriate transaction records

Payment information is processed through our payment service providers. We do not need to store your complete payment card details on our website when payment processing is handled by a third-party payment provider.

4. How We Use Your Information

We may use information collected through our website for purposes including:

  • Providing and operating our online store

  • Processing and fulfilling customer orders

  • Communicating with customers regarding orders

  • Providing customer support

  • Improving website functionality and user experience

  • Understanding how visitors use our website

  • Detecting and preventing fraud, abuse, or security issues

  • Complying with applicable legal and regulatory requirements

  • Sending promotional communications where permitted and where you have chosen to receive them

We do not use personal information for purposes that are incompatible with the reason it was collected without appropriate notice or consent where required.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the shopping experience.

A cookie is a small text file stored on your device by a website.

Cookies may help us:

  • Keep products in your shopping cart

  • Remember certain preferences

  • Understand how visitors interact with our website

  • Improve website performance

  • Provide relevant website functionality

  • Analyze website traffic and usage

Some cookies may be placed by third-party services that provide functionality such as payment processing, analytics, security, or other website services.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.

6. Third-Party Services

We may use trusted third-party service providers to help operate our website and provide services to customers.

These providers may assist with services such as:

  • Payment processing

  • Website hosting

  • Website security

  • Order fulfillment and delivery

  • Analytics

  • Website performance

  • Customer communication

Third-party service providers may only access information that is reasonably necessary to perform the services they provide and are expected to handle information appropriately.

Payment information may be processed directly by third-party payment providers according to their own privacy policies and security practices.

7. Website Analytics and Aggregate Information

We may use aggregated or statistical information to understand website traffic, customer interests, and general usage patterns.

This information may help us:

  • Improve website navigation

  • Improve product presentation

  • Understand which products and pages are most popular

  • Improve website performance

  • Develop a better shopping experience

Where possible, aggregated information is used in a form that does not directly identify individual customers.

8. Marketing Communications

If you choose to subscribe to promotional communications, we may send information about new products, collections, offers, or other updates that may be relevant to your interests.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication.

Even if you opt out of promotional communications, we may still contact you when necessary regarding an order, transaction, account, security matter, or other service-related issue.

9. Information Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Where applicable, information transmitted through our website may be protected using SSL/TLS encryption.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.

When information is no longer reasonably required, it may be securely deleted or anonymized where appropriate.

11. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information where applicable

  • Request restrictions on certain processing

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Unsubscribe from promotional communications

Requests may be subject to applicable legal requirements and reasonable verification procedures.

12. Updating or Correcting Your Information

If you believe that information associated with your order or account is inaccurate or needs to be updated, please contact our customer support team.

We will make reasonable efforts to review and correct information when appropriate.

13. Children’s Privacy

Our website is intended for general audiences and is not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information through our website, please contact us so that the information can be reviewed and, where appropriate, removed.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.

When changes are made, the updated version will be posted on this page with a revised Last Updated date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

15. Contact Us and Data Controller

For purposes of this Privacy Policy, the business responsible for processing personal information is MOONLINK TRADING CO., LTD., operating the Comfortop online store.

Legal business name: MOONLINK TRADING CO., LTD.
Registered business address: 7 COPPERFIELD ROAD, COVENTRY WEST MIDLANDS, ENGLAND UNITED KINGDOM CV2 4AQ
Email: usa@comfortop.org

Privacy-related requests may be sent to usa@comfortop.org. We may request reasonable verification before acting on a request.