Return Policy

We want you to be satisfied with your purchase. Please review the following return conditions before sending an item back.

1. 30-Day Return Period

Eligible products may be returned within 30 days after delivery. Items must be unused, unwashed, unassembled where applicable, free from damage or odour, and returned with the original packaging, parts and accessories.

2. Return Eligibility

To qualify for a return, the product must be in the same condition in which it was received. Items showing wear, installation, assembly damage, washing, modification, missing parts or improper packaging may not qualify for a full refund.

3. Order Cancellation

Cancellation requests should be submitted before dispatch. If the order has already been shipped, it must be handled through the normal return process after delivery.

4. Damaged, Defective or Incorrect Items

Contact usa@comfortop.org within 7 days of delivery if an item arrives damaged, defective, incomplete or incorrect. Include the order number, a description of the issue and clear photos of the item and packaging.

After review, we may provide repair assistance, replacement, partial refund or full refund as appropriate.

5. Product Selection and Natural Variation

Customers must check the listed dimensions, set quantities, materials, colours and access requirements before ordering. Minor differences in wood grain, stone pattern, weave or finish are normal material characteristics and are not defects.

6. Return Authorization

Do not send an item back without written authorization. Email us first with the order number and reason for return. Approved returns must be shipped to the address stated in our return instructions. The registered Wyoming corporate address is not a return warehouse.

7. Return Shipping

For an eligible change-of-mind return, the customer is responsible for return shipping and safe packaging. Original shipping charges, if any, are non-refundable. If we confirm that an item is damaged, defective or incorrect, we will provide an appropriate remedy and cover reasonable authorized return costs where required.

8. Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Allow 5–10 business days after approval for the payment provider to post the refund.

9. Contact

MOONLINK TRADING CO., LTD.
7 COPPERFIELD ROAD, COVENTRY WEST MIDLANDS, ENGLAND UNITED KINGDOM CV2 4AQ
Email: usa@comfortop.org