Shipping Policy

At Comfortop, we aim to provide clear and reliable order processing, freight delivery and service information.

1. Order Processing

Standard products normally require 2–5 business days for stock confirmation, quality inspection and dispatch preparation.

Large, oversized or multi-piece furniture normally requires 3–7 business days for freight booking, packaging checks and dispatch preparation. Business days exclude weekends and public holidays.

2. Shipping and Freight Transit Time

Standard products normally require 5–10 business days in transit after dispatch, for a normal total estimate of 7–15 business days after payment confirmation.

Large, oversized or multi-piece furniture sent by freight normally requires 7–15 business days in transit after dispatch, for a normal total estimate of 10–22 business days after payment confirmation.

Delivery estimates are not guaranteed and may be affected by carrier capacity, severe weather, customs processing, remote-area service or public holidays. If a material delay affects your order, we will contact you using the details provided at checkout.

3. Large Furniture Delivery Service

Large furniture is delivered by a freight carrier to the building entrance, doorstep, driveway or another safe curbside handover point accessible to the delivery vehicle. The carrier may contact the recipient to arrange a delivery window. An adult may be required to receive and sign for the shipment.

Unless the product page or checkout expressly states otherwise, standard freight delivery does not include carrying items upstairs, room-of-choice placement, unpacking, packaging removal, furniture assembly or installation. Customers should arrange suitable assistance for heavy items.

4. Assembly and Access Requirements

Some furniture may arrive flat-packed or partially assembled. Where assembly is required, the package normally includes the applicable instructions and standard hardware. Professional installation is not included unless expressly stated on the product page or at checkout.

Before ordering, check the product dimensions and confirm that doorways, corridors, lifts, stairways and the delivery approach can accommodate the packaged item. Failed delivery or redelivery caused by inaccessible premises, an unavailable recipient or inaccurate address details may result in additional carrier charges.

5. Shipping Destinations and Charges

We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand and most European countries. Available destinations are shown at checkout. Standard shipping, including standard curbside freight where available, is free unless another charge is displayed before payment. Remote-area or special-access charges, if applicable, will be shown or agreed before dispatch.

6. Tracking and Delivery Appointments

Tracking details are provided by email when available after dispatch. Tracking may take 24–72 hours to show its first carrier scan. For large furniture, the freight carrier may contact the recipient by phone or email to arrange delivery.

7. Address Changes

Request an address correction as soon as possible and before dispatch. We cannot guarantee changes after the order has been handed to the carrier. Customers are responsible for providing accurate and complete delivery details, including any access restrictions.

8. Customs, Duties and Taxes

International deliveries may be subject to customs checks, duties, taxes or local charges. Unless checkout states otherwise, these charges are the recipient’s responsibility.

9. Damaged, Incorrect or Missing Items

Inspect large furniture packaging before signing where reasonably possible. If an item arrives damaged, defective, incomplete or incorrect, contact us within 7 days of delivery with the order number and clear photos of the item, packaging and shipping label.

If tracking shows delivered but the shipment is missing, check the delivery location and contact the carrier, then notify us promptly so we can assist.

10. Contact

MOONLINK TRADING CO., LTD.
7 COPPERFIELD ROAD, COVENTRY WEST MIDLANDS, ENGLAND UNITED KINGDOM CV2 4AQ
Email: usa@comfortop.org